Last updated: October 2026
At Ilyas Fish, we want every order of fresh fish and seafood to reach you in good condition. Because seafood is a fresh, perishable product, our refund and return policy works a little differently from other online stores.
Checking Your Order
Please check your order as soon as it is delivered: the items, the quantity and the freshness of the fish or seafood.
If There Is a Problem
If you receive the wrong item, a missing item, or seafood that is not fresh, please contact us on WhatsApp on the day of delivery, as soon as possible, with your order number and clear photos of the product.
After reviewing your complaint, we will offer a replacement, a store credit or a refund for the affected item.
When Returns or Refunds Are Not Possible
- Seafood that has been cooked, frozen by the customer or stored incorrectly after delivery.
- Complaints reported long after delivery, when freshness can no longer be checked fairly.
- A change of mind after the fish has been cleaned and cut to your order.
Weight After Cleaning
Fish is weighed whole before cleaning and cutting. The cleaned weight will be lower than the ordered weight; this is normal and is not a reason for a refund.
Order Cancellation
You can cancel an order free of charge before it has been prepared or dispatched. Once the fish has been cleaned and cut to your order, it cannot be cancelled.
How Refunds Are Paid
Approved refunds are paid back through the original payment method or by bank transfer, as agreed with you.
Contact Us
For any order issue, contact Ilyas Fish on WhatsApp: +92 306 9279998.
